Delivery of your orders

Colorful Black makes every effort to ensure fast and efficient delivery of your packages. Our commitments:

1. Prepare your order as soon as possible.
   Except in exceptional cases, all orders placed before 1 p.m., from Tuesday to Friday, are shipped the same day (on Mondays, given the orders accumulated over the weekend, a majority but not all can be shipped).
   
   
2. Pack your items carefully.
   
   
3. Have your packages delivered by recognized service providers (mainly Mondial Relay, Colissimo or Chronopost)

DELIVERY TO MAINLAND FRANCE & MONACO

IN RELAY or AT HOME

Delivery to relay point
Won't be home when the delivery person arrives?
Choose the freedom and security of delivery to a relay point

No delivery notice will be left in your mailbox, as the package will be delivered and made available directly on-site. It's important to carefully follow the information you receive by email or text message to ensure you receive your package on time.

Home delivery
Would you like to enjoy the convenience of hand delivery, to your home or workplace?
Choose Colissimo Domicile delivery with signature.

We draw your attention to the fact that delivery without a signature (delivery to a mailbox) can lead to theft and does not allow for any recourse. This is why we favor deliveries against signature (whether to a relay point or to your home).



OVERSEAS DELIVERY

We deliver by Colissimo Expert Outre-Mer to all of the French overseas departments and territories:

• Guadeloupe
• French Guiana
• Martinique
• Mayotte
• New Caledonia
• Meeting
• Saint-Barthélemy
• Saint-Martin
• Saint Pierre and Miquelon
• French Southern Lands
• Wallis and Futuna

When you create an account with an overseas delivery address, the products and shipping costs are automatically switched to excluding VAT.

Once your package arrives at its destination, it is usually taxed by customs*. In this case, you will be asked to pay the local VAT (on the price of the products + shipping costs), sea tax and customs fees.

To ensure reliable delivery, we only ship against signature.

The delivery price depends on the weight.

* The tax rule requiring 100% taxation of packages upon arrival was not always applied in the past... but today it seems to be well applied. We therefore invite you to plan for the additional cost upon arrival of the package.

DELIVERY EUROPE (EU & non-EU)

Our international deliveries are mainly made via Mondial Relay or Colissimo Contre-Signature

The package will be delivered to you against signature, at the address specified when ordering.

Within the European Union, you will not be charged any taxes upon delivery of the package (French VAT of 20% already paid upon your purchase).

When you deliver outside the European Union (Norway, United Kingdom post Brexit, Switzerland, Serbia), prices are automatically switched to excluding VAT.

Outside the European Union, once your package arrives at its destination, it should be taxed (local VAT on the product price + shipping and customs fees). The carrier may request payment before delivery.

ORDER MODIFICATION

As a general rule, all orders validated before 1 p.m. from Tuesday to Friday are shipped the same day.

Therefore, please note that any request to modify an order cannot be taken into account.

However, if you request it (preferably by phone at 01 42 36 54 14) we will do everything possible to block the preparation of your order... but if your package is already ready for dispatch (or already dispatched of course) it will not be possible to modify the order.