For transparency, please note that packaging and shipping costs are generally much higher than the amount you are charged.
We wish it were otherwise, but shipping services are becoming more expensive every year... and we prioritize the most reliable providers.
Concretely, for the vast majority of orders placed, you only pay a portion of the actual shipping costs.
The margin generated on orders below a certain amount (currently free shipping set at €79 for mainland France) is unfortunately not sufficient to offer you free shipping.
Furthermore, we encourage you to prioritize larger orders to quickly reach the free shipping threshold and reduce the number of shipments and, therefore, packaging. This allows for cost optimization and a reduction in environmental impact.
For every delivery, Colorful Black makes every effort to ensure speed and efficiency. We have opted for a premium service quality that consists of:
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Fastest possible delivery with continuous tracking
For all orders placed before 12 PM from Tuesday to Friday, except in exceptional cases, the package is shipped the same day. Generally, upon receipt of your order, we immediately prepare your package.
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Ensuring reinforced packaging
For intact delivery of your often fragile products, we meticulously package your items with attention paid to openings (pump bottles, tubes, jars, and others) to consolidate their seal.
In addition, elements are added to prevent shocks between them. Finally, the delivery box is strong, eco-friendly, and recyclable, and it is sealed with a security seal.
If, despite all the care taken with your package, items arrive damaged, we ask you to take as many photos as possible, including a photo of the packaging and the carrier's label (the one showing the package number and your contact details), and then contact us.
These elements will allow us to open a case for transport damage with the provider and quickly find an after-sales solution with you.