Shipping costs and protection of your parcels

For the sake of transparency, please note that packaging and shipping costs are generally much more expensive than the amount you are charged.

We would like it to be otherwise, but transport services are becoming more and more expensive every year... and we always prefer the most reliable providers (and therefore not the least expensive).

In concrete terms, on the vast majority of orders placed, you only pay a portion of the actual shipping costs.

The margin generated on an order below a certain amount (currently free shipping set at €79 for mainland France) is unfortunately not sufficient to cover the shipping costs.

Furthermore, we encourage you to prioritize large orders to quickly reach the free threshold and reduce the number of shipments and therefore packaging. This allows for cost optimization and a reduction in environmental impact.

With every delivery, Colorful Black makes every effort to ensure speed and efficiency. We have chosen a premium quality of service which consists of:

1. Deliver as quickly as possible with continuous tracking
   
   For all orders placed before 1 p.m. on Friday, except in exceptional circumstances, the package is shipped the same day. Generally, upon receipt of your order, we immediately prepare your package.
   
   
2. Ensure reinforced packaging
   
   To ensure the safe delivery of your often fragile products, we carefully package your items, paying particular attention to the openings (pump bottles, tubes, jars, and others) to ensure they are watertight.
   
   In addition, there are elements that prevent collisions between them. Finally, the delivery box is sturdy, eco-friendly, and recyclable, and is also sealed with a security seal.
   
   If, despite all the care taken with your package, items arrive damaged, we thank you for taking as many photos as possible, including a photo of the packaging and the carrier's label (the one where the package number and your contact details appear) and then contact us.
   
   These elements will allow us to open a transport damage file with the service provider and quickly find an after-sales service solution with you.
   
   
3. Secure receipt of the package against signature
   
   Third step and not least, Colorful ensures the good reception of your package through reliable shipping thanks to the obligatory counter signature (except for small packages).